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Privacy Policy

Last updated: May 4, 2026

1. Introduction

Shine & Shift (“we,” “our,” or “us”) is a professional cleaning and moving services provider operating across the United Arab Emirates, including Dubai, Sharjah, Ajman, and surrounding emirates. We are committed to protecting your personal information and respecting your privacy in accordance with applicable UAE data protection laws and regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us via WhatsApp or phone, or use any of our cleaning, maintenance, or moving services. Please read this policy carefully. By using our services, you consent to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically when you interact with our website or services.

2.1 Personal Information

  • Contact Details: Full name, phone number, WhatsApp number, email address, and physical address (for service delivery).
  • Service Information: Details about the services you request, including property type, service location, preferred scheduling, special instructions, and service history.
  • Moving Details: Inventory lists, origin and destination addresses, floor levels, access requirements, and any special handling instructions for relocation services.
  • Payment Information: Payment method details, billing address, and transaction records. We do not store complete credit/debit card numbers on our servers.
  • Communications: Messages, feedback, complaints, and any correspondence exchanged via WhatsApp, phone calls, email, or our website contact form.

2.2 Automatically Collected Information

  • Device Data: Browser type, operating system, device identifiers, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, referring URLs, and click patterns.
  • Location Data: Approximate geographic location based on IP address, used to determine service area availability.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To process, schedule, and complete your cleaning, maintenance, plumbing, electrical, AC repair, or moving service requests.
  • Communication: To confirm bookings, send service reminders, provide arrival notifications, and follow up on service quality via WhatsApp or phone.
  • Customer Support: To respond to your inquiries, resolve complaints, and provide after-service support.
  • Billing & Payments: To process payments, issue invoices, and manage your account balance.
  • Service Improvement: To analyze usage patterns, gather feedback, and improve the quality and range of our services.
  • Legal Compliance: To comply with applicable UAE laws, regulations, and legal processes.
  • Safety & Security: To verify identities, prevent fraud, and ensure the safety of our staff and clients during service visits.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service Team Members: Relevant service details (name, address, access instructions) are shared with our cleaning crews or moving teams assigned to your booking.
  • Payment Processors: Transaction data is shared with secure, PCI-compliant payment processing partners to complete your payments.
  • Legal Requirements: We may disclose information if required by UAE law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. WhatsApp Communications

Our primary communication channel is WhatsApp. When you contact us or we contact you via WhatsApp, your messages, phone number, and any media shared (such as photos of your property for quotation purposes) are processed through WhatsApp's platform. WhatsApp's own privacy policy governs their processing of your data. We retain WhatsApp communications for service records and quality assurance purposes.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website but will not impact our ability to provide services.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, comply with legal obligations, and resolve disputes. Typically, service records are retained for a period of 3 years from the date of your last transaction. You may request deletion of your data at any time, subject to any legal retention requirements.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted communications, secure data storage, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under applicable UAE data protection regulations, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal information, subject to legal retention requirements.
  • Withdraw consent for communications and marketing at any time.
  • Object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us using the information provided below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without verified parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be indicated by a revised “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: